Shipping policy
Shipping Policy
Last Updated: 17th September 2026
At TOLVO, we aim to make your shopping experience simple and reliable from checkout to delivery. Please review the information below to understand how we process and ship your orders.
Shipping Methods
We currently offer Cash on Delivery (COD) and deliver orders Pakistan-wide through our selected courier partners. The courier service used may vary depending on your location and order requirements.
Order Processing Time
Orders are normally processed within 4 business days after they are placed and confirmed.
Orders placed on weekends or public holidays may be processed on the next business day. During promotional periods, sales, or unusually high order volumes, processing may take slightly longer.
Delivery Timeframes
Estimated delivery time is generally 6–7 days, depending on your location and courier availability.
Please note that delivery times are estimates and may vary for remote areas or due to circumstances beyond our reasonable control.
Shipping Costs
Shipping charges, where applicable, will be clearly displayed at checkout before you complete your order.
Any additional delivery or service charges will also be communicated before checkout.
Tracking Information
Once your order has been dispatched, tracking information may be shared with you through phone, email, WhatsApp, SMS, or another available communication method.
If you have not received your tracking information or need help locating your order, please contact us at tolvostorepk@gmail.com or (+92) 316-6922022 with your order details.
Delivery Issues and Delays
While we work with selected courier partners to ensure timely delivery, delays may occasionally occur due to:
-
Public holidays
-
Weather conditions
-
Courier delays or disruptions
-
Strikes
-
Remote delivery locations
-
Incorrect or incomplete delivery information
-
Circumstances beyond our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.
If an order must be shipped again because an incorrect address or contact information was provided, or because delivery was repeatedly refused or unsuccessful, additional delivery charges may apply.
If your order is significantly delayed, appears lost in transit, or is marked as delivered but has not been received, please contact us so we can assist you.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at tolvostorepk@gmail.com or (+92) 316-6922022 within 7 days of receiving your order.
For product defects or incorrect items, please provide your order details and any relevant photos or videos so we can review the issue.
Returns, exchanges, and refunds will be handled in accordance with our Return and Refund Policy.
International Shipping
At this time, TOLVO delivers within Pakistan only and does not currently offer international shipping.
We may introduce international delivery in the future as our shipping network expands.
Contact Us
If you have any questions about shipping or need assistance with an order, please contact us:
TOLVO
Email: tolvostorepk@gmail.com
Phone/WhatsApp: (+92) 316-6922022